The provisions of this Return Policy will apply to Consumers, i.e., natural persons who do not conduct business activity and natural persons conducting business activity who conclude a contract with the Seller as part of the online store, the subject of which is not directly related to their business or professional activity.

§ 1

1. To return goods purchased in the online store at flickonstore.pl, you must:

1. complete the return and withdrawal form from the Sales Agreement, attached to the goods or at the end as an Annex to the Return Policy, hereinafter referred to as the Statement, or
2. send a message by e-mail to the address info@flickonstore.pl, indicating in the title "Return of goods - order number …………." This message declares the return of goods and withdrawal from the Sales Agreement, hereinafter referred to as the Statement.

2. The completed declaration should be sent simultaneously with the returned goods or by e-mail immediately after the goods are returned.
3. The notification of the return of the goods should contain information about the reason for the return.
4. The goods are returned by returning them to the following address of the Seller: Flickon sp. z o.o., ul. Urodzajna 1/11, 43-300 Bielsko-Biała, Poland

§ 2

1. The right to return the goods is not granted to the Consumer about goods purchased under the contract:

• for the provision of services, if the Seller has entirely performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the contract;
• in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
• in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs;
• in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons if the packaging has been opened after delivery;
• in which the subject of the service are items that, after delivery, due to their nature, are inseparably connected with other items;
• in which the subject of the service is alcoholic beverages, the price of which was agreed upon after the sales contract, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the entrepreneur has no control;
• in which the Consumer expressly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer or provides items other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the contract concerning additional services or items;
• in which the subject of the service is sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
• for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
• concluded through a public auction;
• for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the contract indicates the day or period of service provision;
• for the delivery of digital content that is not recorded on a tangible medium if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about losing the right to withdraw. 

2. In the event other than that indicated in sec. 1, the Consumer may return the goods within 14 days. Run of the time mentioned above limit begins with the possession of the item by the Consumer or a third party designated by him other than the carrier.
3. In the case of an Agreement covering many goods delivered separately, in batches, or parts, the time limit specified in paragraph 2 runs from the delivery of the last interest, collection, or position.
4. To meet the deadline for returning the goods referred to in paragraph 2, it is enough for the Consumer to send the goods and the Statement before the expiry of this period.

§ 3

1. If the Statement is sent by the Consumer electronically, the Seller will immediately send the Consumer, to the e-mail address he provided, confirmation of receipt of the declaration of withdrawal from the Sales Agreement.
2. The effect of sending the Statement by the Consumer and returning the goods is his withdrawal from the Sales Agreement. The consequences of withdrawing from the Sales Agreement are as follows:

1. in the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded;
2. in the event of withdrawal from the Sales Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's Statement on withdrawal from the Sales Agreement, all payments made by him, including delivery costs, except for additional costs resulting from the chosen by The Consumer of a delivery method other than the cheapest standard delivery method offered by the Seller;
3. The Seller will refund the payment using the same payment methods that the Consumer used in the original transaction unless the Consumer has expressly agreed to a different solution that will not involve any costs for him;
4. The Consumer should return the goods to the Seller's address, specified in § 1 para. 4 of this Policy, immediately, no later than 14 days from the date he informed the Seller about withdrawing from the Agreement. The deadline will be met if the Consumer sends back the goods before the expiry of the 14 days.
5. The Consumer bears the direct costs of returning the goods, including the costs of returning them, if, due to their nature, they cannot be returned by regular mail.

3. The Seller is not obliged to refund the amount directly to the Consumer if he has paid for the order using someone else's bank account, credit, or payment card. In such a case, the refund will be made directly to the holder of the bank account, credit, or payment card with which the payment was made to the Seller or otherwise, with the Customer's express consent.

§ 4

1. To retain the right to return the goods without the Seller's claims for damages, the Consumer has the right to use it only to the extent necessary to establish the nature of the goods, their features, and their functioning. In particular, the returned goods may not be damaged or bear traces of use.
2. In the case of returning goods that are damaged, damaged, or showing signs of use, the Seller has the right to compensation for the reduction in the value of the goods, including reimbursement of costs incurred to restore the goods to the condition on the day of purchase.
3. The Consumer must return the goods adequately protected against destruction or damage using the original packaging, if possible.
4. The Consumer should attach the proof of purchase or its copy to the returned goods.
Goods with manufacturing defects or inconsistent with the order are subject to a complaint based on the warranty provisions of the Civil Code. 

§ 5

1. The Consumer bears the direct costs of returning the goods, i.e., the costs of returning the goods, as well as other costs referred to in this Policy, i.e.

1. Costs of returning the goods if, due to their nature, these items cannot be returned by regular mail;
2. The Consumer incurs additional costs in connection with the choice of the delivery method of the goods other than those offered as standard by the Seller.

 § 6 

1. The return may also be made in person after a prior arrangement with the store on the date and time of receipt at the address:

FLICKON, ul. Urodzajna 1/11 43-300 Bielsko-Biała.

The date and time of collection should be agreed upon in one of the following ways:

1. by phone - by calling +48 668 638 130
2. by e-mail - at the e-mail address contact@flickon.pl

2. Choosing the option of making a return personally does not release the Consumer from the obligation to complete and provide the Seller with the Statement